See step seven in our article titled “ Connecting to QuickBooks Des ktop.” FAILED CONNECTION WITH QUICKBOOKS DESKTOPĭuring the initial Sync Agent setup, you’ve got to click the option “yes, always allow access even if QuickBooks is not running.” Doing so lets BigTime sync with your QuickBooks Desktop file-even if you’re not logged into QuickBooks. Once you’ve opened your Sync Agent, click "Sync Now" to make it active again.ģ. Multiple users can inactivate or pause the Sync Agent. RESTART YOUR PAUSED OR INACTIVE SYNC AGENT Select "Check for Updates" from the picklist.Ģ. Click the gear icon and a picklist (dropdown menu) will appear. Open your sync agent found in your system’s tray, which is typically on the bottom-right of your computer screen. You can do this manually by following these instructions: Your sync agent may need to be updated to get the latest fixes. What Are Some Troubleshooting Steps I Can Take for a Non-Functioning Sync Agent? Rebooting your machine is often a good way to resolve any Windows issues that could be conflicting with your Sync Agent. Re-launch your Sync Agent via your start menu and check your Task Manager to see if you can open your Sync Agent. Click on the "Details tab" and scroll down to find “QBConnectHost.exe.” Click on this value and select "End task" to force end the program. You can open your PC’s task manager by pressing Ctrl+Alt+Del on your keyboard and selecting "Task Manager." Confirm that the program isn’t already running on the machine. However, if a significant amount of time has passed and the program has stopped responding, there are several steps to take: Synching with Quickbooks can take a long time, if there've been lots of changes within your QuickBooks file. WHAT STEPS DO I TAKE IF MY SYNC AGENT ISN’T RESPONDING? No, the Sync Agent doesn’t delete information from your QuickBooks file. WILL THE SYNC AGENT DELETE INFORMATION IN QUICKBOOKS? This way, you can sync information-like client, project, and staff lists-from QuickBooks to BigTime. The Sync Agent connects your QuickBook Desktop files with your BigTime account.
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